Product Information
What is Unthread?
Unthread is an automation-backed support tool helping businesses deliver customer support directly in Slack. Features include tracking shared-channel conversations, managing emails in Slack, real-time in-app chat, AI-powered automation, and integrations with existing tools.
How to use Unthread?
To use Unthread, businesses need to install the Unthread app in their Slack workspace. Once installed, they can track support conversations in shared channels, manage emails in Slack, engage in real-time chats with customers on their website, and automate support responses with AI. Unthread also integrates with various existing tools to streamline support workflows.
Core Functions of Unthread
Track Customer Conversations in Shared Channels
Manage Email Inboxes in Slack
Live Chat with Website Customers via Slack
Automate Support Responses and Insights with AI
Integrate with existing tools
Usage Scenarios of Unthread
- Fintech companies can use Unthread to communicate with customers in real-time on Slack, improving transparency and reducing risks.
- Infrastructure SaaS providers can use Unthread to offer top-tier support for critical customer infrastructure.
- HR tech companies can use Unthread to manage critical customer requests on Slack.
- Agencies can use Unthread to establish direct communication with clients, fostering closer relationships.
- Open-source projects can leverage Unthread's Slack support workspace to expand their community.
- Productivity tools can gather feedback faster by using Unthread to create shared channels with customers.
Common Questions about Unthread
What is Unthread?
How do I use Unthread?
What are the core features of Unthread?
What are some use cases for Unthread?
