Product Information
What is BrainBehind?
BrainBehind is real-time chat and chatbot software for websites and apps, helping businesses engage visitors, convert them to customers, and boost sales through enhanced experiences.
How to use BrainBehind?
To use BrainBehind, simply add the live chat software to your website or mobile app by copying a line of JavaScript code. This intuitive interface requires no technical expertise to implement or operate. Once set up, your agents can log in and start chatting with customers. The AI-powered chatbot feature can also automatically handle customer queries using pre-trained generated responses. BrainBehind also lets you track customer behavior, optimize operations, and improve business efficiency.
Core Functions of BrainBehind
Live Chat: Interact with Customers in Real Time and Provide Personalized Support.
AI-Powered Chatbot: Automatically Handle Customer Queries with Pre-trained Responses.
Track Customer Behavior: Understand Customer Interactions to Optimize Operations.
Lightning-Fast Customer Engagement: Simple and Quick Setup to Engage Customers Instantly.
Multi-Channel Support: Set Up and Manage Multiple Channels from One Account.
Agent Performance Tracking: Measure Agent Performance and Optimize Operations.
Email Backup for Chat History: Preserve All Chat Records with Customers.
Lifetime Chat History: Access a Lifetime of Chat and Interaction Records.
Internal Agent Chat: Encourage Team Collaboration and Communication.
Customizable Chatbot: Tailor Chatbot Responses to Your Needs.
Usage Scenarios of BrainBehind
- Customer Support: Answer Common Customer Questions 24/7 and Provide Quick Support on Digital Channels
- Lead Qualification: Automate Lead Qualification and Time-Consuming Tasks to Increase Sales
- Field Agent Support: Instantly Answer Field Agents' Questions to Improve Efficiency and Response Time
Common Questions about BrainBehind
What is a chatbot, and how does it work?
What are the uses of chatbots?
Do I need coding skills to build a chatbot?
What are the benefits of using chatbots?
Which businesses should use chatbots?
