Product Information
What is Pluno?
Seamlessly collaborate with your team, keep customers automatically in the loop, and let the AI Chatbot handle routine inquiries, leaving only complex issues for agents. With multilingual customer support, real-time knowledge base updates, and intelligent workflows, Pluno empowers your team to resolve issues faster and more efficiently.
How to use Pluno?
Pluno is a hybrid AI customer support tool designed to help teams resolve customer issues more efficiently by automating routine queries, streamlining ticket escalation, and syncing information across platforms, thereby improving customer satisfaction.
Core Functions of Pluno
AI Chatbot for Routine Queries
Multilingual Customer Support
Real-time Knowledge Base Updates
Smart Workflows
One-click Zendesk Ticket Escalation to Jira or Slack
Automated Cross-platform (Jira, Slack, Zendesk) Change Tracking
Usage Scenarios of Pluno
- Enhance customer support efficiency and satisfaction
- Automate handling of routine customer inquiries
- Streamline the escalation and management of complex tickets
- Ensure team and customer information remains synchronized
- Engineers gain full ticket context
- Support agents focus on customer service
Common Questions about Pluno
What does Pluno do?
How do I use Pluno?
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