Product Information
What is Unified inbox?
Unified Inbox is a cloud-based unified communication and social collaboration platform that consolidates external conversations, social engagement, and internal team collaboration into a single experience on both desktop and mobile devices. It empowers employees to respond more quickly and efficiently, fostering better business relationships and enhancing your ability to connect with prospects, existing customers, and other internal departments across multiple channels and devices.
Employees can manage external dialogues, social interactions, and internal teamwork all from one place.
So, are we just a new email inbox or a better social media management system? No, we’re not. We’re bigger than that. Our product is built around three pillars: unification, internal collaboration, and social engagement. In short, you can handle emails, social media conversations, and interactions all in one convenient location.
Internal collaboration via email is a challenge for any company, which is why we’ve integrated internal collaboration features into every item that reaches your inbox. Need help replying to a tweet? Simply ask your expert colleague through an internal comment before crafting your response.
We also place a strong emphasis on productivity because we’re truly obsessed with getting things done. This is achieved by adding core functionalities like an internal notification engine and a unique assignment system to ensure accountability for your tasks.
How to use Unified inbox?
Unified Inbox is a cloud-based unified communication and social collaboration platform that consolidates external conversations, social interactions, and internal team collaboration into a single experience, helping employees respond efficiently and build better business relationships.
Core Functions of Unified inbox
Real-time collaboration
Unified communications
Governance
Unified messages
Usage Scenarios of Unified inbox
- Centralize external conversations, social interactions, and internal team collaboration.
- Employees handle all external communications, social interactions, and internal collaboration in one place.
- Process tasks in your inbox with internal collaboration features.
- Seek colleague assistance via internal comments before replying to social media messages.
- Boost productivity with internal notification engines and unique task assignment systems.
Common Questions about Unified inbox
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