Product Information
What is Chatwoot?
Open-source alternatives to Intercom, Zendesk, Drift.com, Crisp, and more.
Manage conversations from one place, build relationships, and keep your customers happy.
Powerful Features
Chatwoot is designed not just for great customer experiences but also to boost your support team's productivity with actionable data.
Real-time Reporting
Data matters. That's why we've built instant, real-time reports. Gain unprecedented insights into your team's performance.
Automatic Agent Assignment
Manual assignments are a thing of the past. Our auto-assign feature seamlessly routes conversations to the next available agent in your inbox.
Productivity. On the Roof.
Canned responses for quick replies to FAQs. Private notes to collaborate with teammates. Resolve queries faster and become a productivity ninja.
How to use Chatwoot?
Chatwoot is an open-source, cloud-based customer support platform that helps businesses manage all customer conversation channels in one place, offering AI assistants, omnichannel support desks, and knowledge bases for seamless customer support.
Core Functions of Chatwoot
Unified inbox
Real-Time Customer Service Chat
WhatsApp integration
Telegram integration
Agent dashboard
Built-in AI assistant
Usage Scenarios of Chatwoot
- Manage all customer communication channels for seamless customer support.
- Automate conversations with AI assistant Captain to reduce support volume.
- Enhance customer service efficiency with smart reply suggestions and quick information lookup via Captain Copilot.
- Handle common questions with preset replies and collaborate with the team via private notes.
- Real-time reporting for insights into support team performance.
- Automatically assign conversations to available customer service agents.
Common Questions about Chatwoot
What does Chatwoot do?
How do I use Chatwoot?
What are the core features of Chatwoot?
What are some use cases for Chatwoot?
