Product Information
What is Freshchat?
Freshchat is modern messaging software designed for sales and customer engagement teams to communicate with leads and customers on websites, mobile apps, or social pages. It represents a leap forward from traditional live chat, enabling businesses and their teams to focus on continuous, context-driven messaging experiences. With features like campaigns, sales bots, integrated self-service, and intelligent message routing, it sets and meets expectations while providing smarter, faster responses to visitor inquiries. The Freshchat iOS and Android apps allow team members to engage in conversations with visitors from anywhere, at any time. As part of the FreshWorks product suite, which includes Freshdesk customer support software, FreshService IT service management software, FreshSales CRM software, and more, Freshchat serves over 100,000 customers globally, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and Quizup.
How to use Freshchat?
Freshchat is a modern messaging software designed for sales and customer interaction teams to communicate with prospects and existing customers on websites, mobile apps, or social pages, offering continuous and context-driven messaging experiences.
Core Functions of Freshchat
Slack Integration
Facebook Integration
Zendesk Integration
Real-Time Customer Service Chat
Triggers
Chatbot
Slack integration
Facebook Integration
Zendesk Integration
Usage Scenarios of Freshchat
- Communicate with potential and existing clients on the website.
- Communicate with potential and existing clients on the mobile app.
- Communicate with potential and existing clients on social pages.
- Team members engage in conversations with visitors anytime, anywhere via iOS and Android apps.
- Provide faster and smarter responses to visitor inquiries through marketing campaigns, sales bots, and intelligent message routing.
Common Questions about Freshchat
What does Freshchat do?
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