GripeO

GripeO is a modern customer service platform for both consumers and businesses, leveraging mobile and social technologies to address the frustrations of providing company feedback. Users can submit feedback for any business in under a minute through a unified mobile app or website. Verified businesses can then respond to and analyze this feedback. Unverified businesses are encouraged to use GripeO, prompted via social media, to verify and resolve issues. If feedback is entirely ignored, it becomes a high-quality lead for competitors in the complaint marketplace. Additionally, verified businesses are offered tools to enhance their helpdesk experience. GripeO’s Social Lead Generation Toolkit cross-references competitive keywords with hashtags like #BadCustomerService, presenting an incredible opportunity for businesses to reach high-quality leads at the right moment. GripeO’s vision is to grow as a feedback aggregator by making it easier and more convenient for users to submit feedback on their own terms, while still guiding and shaping that feedback in a way that delivers value to businesses. GripeO will continue exploring new methods to bring data into the platform, whether through new input channels like website widgets and text messaging or data collection techniques such as scraping.

GripeO is a modern customer service platform designed to help consumers and businesses handle feedback. It uses mobile and social technology to let users easily submit feedback about businesses and helps businesses respond to and analyze this feedback, turning complaints into business opportunities.