Product Information
What is Liveagent?
LiveAgent helpdesk is a customer support platform that enables communication through various channels, including voice calls, emails, live chat, and social media. It offers a straightforward interface for responding to all these channels from a single location. The platform features a fast live chat widget that can boost revenue by 48%, and its call center software enhances issue resolution rates by 56%. The LiveAgent ticketing system can save up to 95% of resources while organizing all communications in one place. It also integrates with social media platforms and supports customer service via WhatsApp. From the dashboard, users can create knowledge base articles and guides—a critical feature since 90% of customer traffic originates from the knowledge base.
How to use Liveagent?
LiveAgent is an all-in-one customer support platform that integrates voice calls, emails, live chat, and social media to help businesses manage all customer communications in one place, simplifying customer service processes and improving efficiency.
Core Functions of Liveagent
VoIP Calls
Gamification
Metronome
Knowledge Base
Call Recording
Customer service
Beat Maker
Usage Scenarios of Liveagent
- Communicate with customers via multiple channels like voice calls, emails, online chats, and social media
- Manage and respond to all customer inquiries in a unified interface
- Improve customer issue resolution efficiency
- Provide self-service options for customers, such as knowledge base articles and guides
- Respond to social media followers directly in LiveAgent
- Boost sales with quick online chats
Common Questions about Liveagent
What does LiveAgent do?
How do I use LiveAgent?
What are the core features of LiveAgent?
What are the application scenarios for LiveAgent?
