Product Information
What is Otrs?
OTRS is a leading cloud-based ticketing and process automation solution. It is utilized by service teams such as IT, customer service, information security, corporate security, and more.
The fully managed solution ensures your service management team can scale rapidly. While it's entirely customizable to meet your organization's needs, some frequently requested features include:
- ITIL processes (We are a Service Certified Tool.)
- CMDB
- Tickets, queues, and access control
- Reporting and SLAs
- Workflow and automation
- Knowledge base
- Chat and channel integration
- Third-party integrations
- Dynamic fields
For clients seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions build upon OTRS as their foundation but incorporate specialized functionalities to enhance operational excellence in these respective areas.
How to use Otrs?
OTRS is a leading cloud-based ticketing and process automation solution designed to help IT, customer service, and information security teams quickly launch and manage services, offering highly customizable service management capabilities.
Core Functions of Otrs
Web-Based
Incident Management
Configuration management database
Process management
Helpdesk Tickets
Customer service
Inventory Management
Web-based, incident management, CMDB and process management, help desk tickets, customer service, inventory management
Usage Scenarios of Otrs
- IT Service Management (ITSM)
- Customer service and support
- Enterprise Security and Network Defense
- Human Resource Management
- Office Process Automation
- Asset Management
Common Questions about Otrs
What does OTRS do?
How do I use OTRS?
What are the core features of OTRS?
What are the use cases for OTRS?
