Product Information
What is Smartsupp?
Why Choose Smartsupp?
• The only product that combines live chat, chatbots, and video recordings. Automate repetitive questions, personalize interactions where it matters, and see where visitors get lost in your online store.
• Access a live visitor list with e-commerce data. See who’s browsing your store, which products they’re interested in, and proactively start conversations to drive sales.
• Europe’s most popular live chat, trusted by over 5,000 active online stores and websites. We also offer human customer support in 7 different languages.
• GDPR-compliant. Your data is securely stored in the EU, adhering to strict European data protection laws.
What Can Smartsupp Do?
What can you expect from Smartsupp? Check out the key features that will elevate your customer service from average to excellent.
• Live chat, email, and messengers in one place – Engage in personal conversations with customers and manage all communications in a single platform. By helping visitors instantly, you’ll turn them into happy customers and boost sales.
• Chatbot – The Smartsupp bot is your new shopping assistant, working 24/7. Even while you sleep, it saves you time by answering FAQs, capturing leads, and assisting customers with purchases.
• Video recordings – Watch how visitors navigate your online store or website and identify where they drop off. Gain valuable insights to improve and ensure a smooth shopping experience for customers.
• Mobile app – Stay close to your customers with our iOS and Android apps. Answer questions even when you’re in the warehouse or on the go.
• Visit our website for the full list of features.
How to use Smartsupp?
Smartsupp is an online shopping assistant combining live chat, chatbots, and video recording, aiming to enhance customer service and boost online sales by automating FAQs, providing personalized interactions, and offering insights into visitor behavior.
Core Functions of Smartsupp
Customizable
User session recording
Visitor Recording
Preset responses
Chatbot
Marketing Automation
Usage Scenarios of Smartsupp
- Automate handling common queries and repetitive consultations to save support time.
- Initiate conversations with website visitors browsing to drive sales.
- Analyze visitor behavior via video recording to identify pain points and optimize shopping experience.
- Use mobile apps to respond to customer inquiries anytime, anywhere, even in warehouses or on the go.
- Collect lead information 24/7 to ensure no sales opportunities are missed.
- Enhance customer satisfaction with AI shopping assistants offering instant help, product recommendations, and support.
Common Questions about Smartsupp
What does Smartsupp do?
How do I use Smartsupp?
What are the core features of Smartsupp?
What are the use cases for Smartsupp?
