UVdesk

Cloud-based help desk software designed to meet customers' incredible needs. It is built to resolve customer inquiries and provide the best solutions. UVdesk - Features Knowledge Base - A centralized repository of information: a public library, a database of relevant information on specific topics. With IT support, customers can help themselves by accessing a wealth of KB articles, reducing the number of incoming tickets and enabling proactive insights on your help desk. Mailbox - By configuring mailboxes, it's easy to respond from the ticketing system without logging into an inbox. It saves administrators time, as they don’t need to access their email accounts each time, thanks to the mailbox feature. Through mailbox configuration, seamless interaction with customers submitting requests via email is possible, ensuring no single support request goes unaddressed, even without direct staff involvement. Reports - UVdesk plays a crucial role in delivering valuable information to customers and helping them resolve queries in the shortest time possible. If customers naturally raise too many questions, they may be dissatisfied with what we provide. Delivering qualitative service strengthens business relationships. You can filter agents based on various ticket attributes. For example, you can easily check which agents are handling the highest-priority tickets, identify the best-performing agents on the help desk through metrics, and ensure no agent is overwhelmed with overly difficult tickets. E-commerce App Integration: You can manage inquiries from customers across different e-commerce channels under one platform. Relevant data from e-commerce platforms can be pulled into UVdesk tickets, helping support agents verify orders efficiently.

UVdesk is a cloud-based help desk software for resolving customer queries and managing support, also available as an open-source enterprise system.