VisibleFeedback

VisibleFeedback is a customer feedback and reputation management platform specifically designed for brick-and-mortar businesses such as restaurants, hotels, salons, and retail stores. It empowers business owners to receive honest, private feedback in real-time, helping to prevent negative experiences from escalating into public reviews. Through a simple, mobile-friendly form accessed via QR code, customers can quickly rate their experience, leave optional comments, and even request follow-up. If the feedback is positive, the app encourages them to share a public review on platforms like Google or Yelp. If negative, the business is alerted immediately, giving them the chance to respond, resolve issues, and retain the customer. The web-based dashboard provides owners and managers with a clear overview of sentiment trends, issue types, and individual responses across multiple locations. VisibleFeedback transforms one-time visits into lasting loyalty and turns silent customers into online advocates with tools to flag critical submissions, measure feedback volume, and track public review conversions. No logins, no downloads, no friction—just faster feedback and smarter service recovery.

VisibleFeedback is a customer feedback and reputation management platform for brick-and-mortar stores, collecting private feedback in real-time to prevent negative experiences from becoming public reviews. It aims to turn one-time visits into lasting loyalty and online silence into word-of-mouth promotion.