Product Information
What is Wesupply labs?
WeSupply Labs assists merchants in delivering the best post-purchase customer experience for online sales through its integrated services, designed to ensure a seamless post-purchase journey for end-users.
Feature Highlights:
Proactive delivery status notifications
Package tracking
Returns and RMA
Store locator with full SEO mode and social integration
Bridging eCommerce, ERP, and POS for in-store pickup and curbside services
Delivery estimation algorithm based on historical processing and delivery
Customer satisfaction score surveys and Net Promoter Score
Analytics and statistics for data-driven decision making
Branded tracking page for an advanced self-service tracking experience
Integrations:
🔗 Magento2 - Full integration from order tracking to returns and store pickup
🔗 Shopify - Complete integration for order tracking and returns
🔗 BigCommerce - Full integration via Zapier app for order tracking
🔗 NetSuite - Comprehensive integration through Celigo
🔗 Aptos - Full integration for order tracking
🔗 Direct API Integration - Fully integrate with any eCommerce, ERP, OMS, or marketing platform
🔗 Zapier - WeSupply Labs connects with over 1,000 platforms via Zapier
🔗 Zendesk - Track shipments and process returns directly from Zendesk
🔗 ScandiPWA - Complete PWA solution for Magento 2
Supported Carriers:
Direct Integration: FedEx, UPS, USPS, DHL
Via EasyPost & Shippo: Access to over 100 carriers worldwide
How to use Wesupply labs?
WeSupply Labs is a post-purchase customer experience platform designed to assist merchants in optimizing after-sales services for online sales. By integrating services, it ensures end-users enjoy a seamless post-purchase experience, thereby enhancing customer loyalty and boosting sales.
Core Functions of Wesupply labs
Real-time Dashboard
Email notification
Notifications
Order Management
Real-time dashboard
Usage Scenarios of Wesupply labs
- Merchants proactively notify customers of order and delivery status, reducing customer service inquiries.
- Customers can track packages in real-time and monitor order logistics.
- Merchants manage returns and exchanges, offer self-service return options, and analyze return reasons.
- Integrate online and offline shopping experiences, supporting in-store pickup and curbside collection.
- Enhance overall post-sales service quality through branded tracking pages and customer satisfaction surveys.
Common Questions about Wesupply labs
What does WeSupply Labs do?
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