Product Information
What is Univw?
Univw is a CRM software that actively manages customer information and improves sales cycles. It suits various business sectors like real estate, FMCG, banking, and small businesses.
How to use Univw?
Use Univw to customize dashboards/reports, analyze call quality, automate scripts, leverage external automations (email/webhooks), provide AI agent coaching, and create smart notes—boosting sales efficiency.
Core Functions of Univw
Custom dashboards and reports for targeted insights
Automate call quality assessment to ensure script compliance
External automation features including email, webhook, etc.
AI-based agent coaching
Notes and summaries for smart information management
Data access based on resource hierarchy for efficient and secure data management
Integrated cloud telephony for one-click dialing and call analysis
Fetch data from external sources for easy data import
Flexible workflow engine to adapt to custom business processes
Data lake and visualization for comprehensive data analysis
Usage Scenarios of Univw
- Sales - Innovate sales methods to drive revenue growth
- Automation - Simplify post-sale processes to improve customer retention
- Service - Enhance customer loyalty and simplify service task tracking
- Customer Support - Reduce support resolution time and increase satisfaction
Common Questions about Univw
What does CRM stand for?
Which CRM is the best choice for startups and small businesses?
What is the full form of CRM in sales?
Does the sales CRM provide login functionality?
What are the features of real estate CRM software?
Is there a free CRM for startups?
