Product Information
What is Desku?
Desku is an AI-powered customer support platform designed for businesses, offering AI-based automation for customer service. It aims to streamline support processes and enhance customer satisfaction.
How to use Desku?
To use Desku, businesses can sign up for a free trial or book a demo. After onboarding, users can set up automation with AI chatbots and tools to reduce support workload and improve customer satisfaction. They can also create powerful automations with bots, triggers, conditions, and rules—no coding required. Desku offers an AI-powered inbox for managing and responding to inquiries, with suggested answers and ticket summaries to boost efficiency. Real-time chat is also available for instant customer communication. Additionally, Desku provides knowledge base tools for self-service and integrates with other platforms for improved productivity and data management.
Core Functions of Desku
AI-based Chatbots and Automation Tools
AI-powered Inbox with Suggested Answers and Ticket Summaries
Shared Inbox for Team Collaboration
Live Chat for Real-time Communication with Customers
Knowledge Base Creation Tool
Integration with Other Tools and Platforms
Usage Scenarios of Desku
- Automate customer support for e-commerce and SaaS industries.
- Collaborate efficiently and solve complex problems as a team.
- Enhance customer engagement through real-time communication.
- Reduce support queries with a self-service knowledge base.
Common Questions about Desku
No common questions available, please contact customer service for details
