Product Information
What is Glassix?
Glassix is an advanced AI-powered unified messaging platform designed to consolidate customer conversations across all digital channels, including instant messaging apps, SMS, email, live chat, and social media.
How to use Glassix?
Manage all your business conversations with Glassix. A unified inbox across channels and chatbots. Dynamically assign conversations to qualified agents and customize routing rules for scalable, effective review. Maintain conversation continuity across channels and departments for a comprehensive omnichannel experience. Share videos, images, voice notes, digitally signed files, and more. Design automated processes with Glassix's visual chatbot builder, combining conversational AI, and deploy across all channels with just one click.
Core Functions of Glassix
Unified inbox
Messaging Channels
Chatbots and Conversational AI
Cross-Channel Coherence
Customer Conversation History
Rich Media and Large File Sharing
Visual chatbot builder
Cross-Channel Chatbot Workflows
Combining Chatbots and Conversational AI
Real-Time Agent Takeover
Usage Scenarios of Glassix
- Customer service and support
- Sales AI
- Marketing AI
Common Questions about Glassix
What is Glassix?
Which channels does Glassix support?
Can I share videos and images through Glassix?
Does Glassix have a chatbot builder?
Does Glassix support real-time agent takeover?
Which industries can benefit from Glassix?
