Product Information
What is NovaTalks.AI?
NovaTalks.AI is an omnichannel platform designed for customer service and sales. It's an all-in-one solution that integrates social channels, enabling businesses to stay connected with customers in the way they prefer.
How to use NovaTalks.AI?
To use NovaTalks.AI, businesses can sign up for a free 7-day trial, select channels like Viber, Instagram, WhatsApp, or Facebook Messenger, and leverage automated messaging, chatbots, and analytics for personalized support.
Core Functions of NovaTalks.AI
Provide Message Alerts and Live Chat Widgets for Your Website
Personalized chatbots
Real-Time Data Storage and Reporting
Big Data Text Analysis
Integrate IVR and Auto-Responses
Customer Communication Quality Assessment
Exchange Media Files with Customers
Personal Customer Accounts and Chat History
Quick Support Message Templates
Segment and Tag Incoming Requests/Messages
Handle multi-channel customer inquiries in a single dashboard
Automatic allocation of chat flows
Usage Scenarios of NovaTalks.AI
- Increasing Sales by Guiding Customers from Inquiry to Purchase or Booking
- Staying in Touch with Customers 24/7 and Automating Message Handling
- Providing Support and Services with Personalized Communication Using Securely Stored and Segmented Data
Common Questions about NovaTalks.AI
Is there a trial period to test the platform?
What file types does the platform support?
How does technical support work?
Is there a limit to the number of agents that can be connected?
