Tidio

Tidio is a platform that offers live chat and chatbot services for e-commerce and websites. It utilizes artificial intelligence (AI) to handle up to 70% of customer inquiries without human assistance, aiding in lead conversion and revenue generation. Lyro, Tidio's AI-powered agent, can resolve 70% of customer issues in multiple languages. It responds to customer queries in an average of 6 seconds, allowing support agents to focus on high-priority requests. Lyro also helps scale operations with predictable customer service costs at $0.5 per conversation. Tidio's live chat and helpdesk tools enable real-time interactions with visitors and track user activity on your website. It consolidates messages from all communication channels into a single dashboard, improving response times. Additionally, it provides analytics on agent performance and supports multiple languages and devices. Tidio also offers automation features to engage visitors and manage leads. Its workflows can handle missed conversations, offer discounts, recover abandoned carts, recommend products, and more. These flows can be customized using over 40 templates or by creating custom sales or support workflows—no coding skills required.

Tidio is a platform that provides real-time chat and chatbot services for e-commerce and websites, using AI to handle customer inquiries, aiming to boost lead conversion and revenue growth.