Product Information
What is Cohere?
Cohere is a conversational AI platform designed for customer support. It assists customer support teams in resolving issues more quickly and reducing costs. By leveraging AI technology, Cohere retrieves answers from past tickets and provides instant solutions to customer inquiries.
How to use Cohere?
To start using Cohere, simply book a demo via the website. During the demo, you can learn how to train the bot by sharing your help center link. This AI-powered bot can understand and answer customer questions like a real person. Additionally, you can use Cohere to instantly convert support articles and past conversations into personalized answers. You can also use Cohere's advanced analytics feature, Cardina, to identify customer trends and quickly resolve issues.
Core Functions of Cohere
Automation for Fast-Growing Customer Service Teams
Automatically Resolve Up to 60% of Tickets
Deliver Instant Personalized Answers via Any Channel
Guide Users Step-by-Step to Resolve Issues
Perform Actions on Behalf of Customers
Convert Support Articles & Past Conversations into Personalized Answers
Identify & Predict Customer Trends with Advanced Analytics
AI Providing Accurate Answers via Language Understanding
Generative AI Extracts Answers from Customer Service Responses
Automatically Answer Repetitive Questions
Usage Scenarios of Cohere
- Scale Customer Support Without Adding Staff
- Resolve Tickets Faster and Reduce Costs
- Improve Agent Satisfaction and Customer Experience
- Increase Self-Service Solutions
- Enhance Customer Loyalty and Retention
- Provide Personalized Support on Web and Mobile Platforms
- Improve Customer Experience Efficiency and Speed Up Service
Common Questions about Cohere
No common questions available, please contact customer service for details
