Product Information
What is SearchUnify?
SearchUnify is a unified cognitive platform that offers support and self-service capabilities for customer assistance and self-help. It delivers search analytics, intelligent search, and enterprise search functionalities to enhance the customer support experience. The platform integrates with a variety of applications and provides connectors for platforms such as Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, and more. Leveraging its cognitive search technology, SearchUnify improves information discoverability, enables proactive decision-making, and equips customer support professionals and knowledge workers with top-tier applications.
How to use SearchUnify?
To use SearchUnify, enterprises need to integrate the platform with their existing support systems or applications. Once integrated, it provides unified access to enterprise data, enabling users to search across multiple sources. The intelligent search function enhances relevance and delivers quick, accurate results. Additionally, search analytics offer insights into user behavior and trends, helping businesses optimize support strategies. The platform also includes AI-based applications like SearchUnify Virtual Assistant (SUVA), Agent Helper, and Knowbler for advanced customer support and knowledge management.
Core Functions of SearchUnify
Unified cognitive platform
Search analytics
Smart search
Enterprise search
Search insights
AI-powered search
Platform connectors
Security
Faceted search
Usage Scenarios of SearchUnify
- Support
- Self-service
- Community
- Knowledge management
- Knowledge Center Services
- Customer success
- Marketing
- Fraud detection
- Human Resources
- Smart Digital Experiences
Common Questions about SearchUnify
What is SearchUnify?
What are the core features of SearchUnify?
How do businesses use SearchUnify?
What use cases is SearchUnify suitable for?
