AskMe Chat

AskMe Suite is a solution designed and developed in our lab to provide a comprehensive view of business processes, enhancing operational efficiency, action effectiveness, and cost control. Designed for complex business environments, it can also adapt to simpler scenarios, always ensuring a quick ROI. AskMe Chat is a complete instant messaging system for supporting business processes (sales, customer support, etc.). It supports anonymous chats or identified user chats with human operators or automated bots. Integrated with AskMe Desk to open requests and view customer cards, it lets you manage chats as a communication channel embedded in the suite. The client component can be integrated into any site or enterprise portal frontend (even as a WordPress plugin). The backend allows queue (category) management and provides statistics on wait times, handovers, chat closures, and exits. Customer satisfaction is evaluated at the end of each chat. AskMe Chat enables customer service tailored to your company and customer needs. You’ll gain real-time insights and interact with them, building lasting relationships. The chatbot engages users accessing company channels (from desktop and mobile), monitors their journey, and allows contact at the most opportune moment, placing the customer at the heart of your strategy. It’s simple and customizable: After integrating the widget into any omnichannel platform frontend (even as a WordPress plugin), you can create personalized configurations.

AskMe Chat is a comprehensive instant messaging system designed to support business processes such as sales and customer support. It enables businesses to deliver customized customer service tailored to client needs and engage in real-time interactions to foster long-term relationships.