Blitzz

Supported Platforms: SmartGlass, Android, iPhone, iPad, Windows, Mac, Chrome Browser Blitzz is a video-driven enterprise field service platform that quickly becomes the intelligent recording system for all collaborative activities between field technicians, headquarters support, and end-users of physical devices on-site. The collaborative activities enabled by Blitzz through its mobile, web, and smart glass technology include messaging, real-time interactive video, and AR. Each collaborative session reduces on-site visits, warranty costs, and boosts productivity, efficiency, and NPS scores. Machine learning from every collaboration event, combined with data extracted from Blitzz-integrated Field Service Management Systems (FSMS) and CRMs, drives predictive support. This learning empowers support and field technicians to prevent issues, prepare better, and perform diagnostics, installations, troubleshooting, repairs, and deliver exceptional interactive support that satisfies customers. Simultaneously, it creates a growing, easily accessible tribal knowledge base through each technician's smartphone/tablet, smart glasses, or desktop. Our integrations also facilitate launching Blitzz directly from your FSMS. While FSMS typically offer a web-first approach for scheduling, dispatching, invoicing, and billing, we focus on the critically important yet missing mobile-first collaborative events to significantly enhance such workflows.

Blitzz is a video-driven field service platform enabling collaboration between technicians, support teams, and customers via messaging, live video, and AR to cut costs and boost efficiency.