Product Information
What is Groove?
Over 8,000 companies use Groove to deliver personalized support at scale with shared inboxes, knowledge bases, and reporting—all without breaking the bank.
How to use Groove?
Groove is a customer support ticketing system designed for growing teams, helping businesses manage customer conversations efficiently with shared inboxes, smart automation, and AI tools, delivering scalable personalized support.
Core Functions of Groove
Shared Inbox
Ticket management
Intelligent automation
AI-driven ticket processing
Team collaboration
Integrate existing tools
Usage Scenarios of Groove
- Efficiently manage customer conversations
- Automate repetitive tasks
- Use AI to improve response speed and quality
- Team collaboration in handling customer inquiries
- Integrate existing tech stacks to optimize workflows
- Track and manage customer support tickets
Common Questions about Groove
What does Groove do?
How do I use Groove?
What are the core features of Groove?
What are the application scenarios for Groove?
