ServiceMax Zinc

Zinc connects technicians with the people and information they need. Zinc Real-Time Communication links technicians to the right people and information instantly, enabling them to complete tasks quickly and accurately with confidence. This helps organizations reduce mean time to repair, enhance customer satisfaction, and boost employee engagement. Service teams can now transition to a powerful yet easy-to-use team communication platform designed specifically for their needs—ServiceMax Zinc—instead of relying on non-compliant consumer apps. **Hotline Communication:** • Instantly connect technicians with the right experts via a hotline bot • Bypass long call queues and email exchanges to access information quickly and efficiently • Track every request • Measure resolution times, internal service quality, and adjust hotline staffing based on evolving needs **Broadcast Communication:** • Send real-time broadcasts to team members’ mobile devices • Alerts take over the screen, requiring interaction before continuing in the app • Target specific employee groups based on criteria like team membership, department, location, job skills, or role **Team Communication:** • One-on-one and group messaging • Text, voice, video, content sharing, and location sharing • Conversations linked to ServiceMax records (e.g., assets, work orders, cases, returns) for easy reference and access **Security:** • Military-grade encryption • Customer data protection • Data center security • Application security • Business continuity and reliability **Privacy:** • Data ownership • Customizable data storage and deletion • Multi-factor authentication • SSO and SAML 2.0

ServiceMax Zinc is a real-time communication platform for service teams, connecting technicians with info and experts to reduce repair times and boost satisfaction.