Tidio: AI-powered customer support software

Tidio is a customer service software suite offering live chat, chatbots, and helpdesk functionalities. Tidio also features Lyro, an AI-powered customer support agent. Lyro AI enables you to automate customer interactions by creating a chatbot capable of resolving up to 64% of inquiries. Tidio integrates with your website, Messenger, WhatsApp, email, and numerous other channels and software. Whether your site runs on WordPress, Shopify, or any other CMS, you can easily implement the widget and launch Tidio in minutes. **Features:** 📞 **1. Live Chat** - Real-time support – Engage instantly with visitors via a lightweight chat widget. - Typing preview – See what users are typing before they send it. - Canned responses – Answer quickly and consistently with pre-written replies. - AI reply assistant – Enhance responses with GPT-4 suggestions. - User management – Ban users by IP, view live visitor lists. - Chat history – Save or email conversation logs. - Attachments – Send files (images, documents, videos). 🔧 **2. Workflows (Automation)** - Visual automation builder – No-code drag-and-drop builder for custom workflows. - Pre-designed templates – 40+ templates tailored for eCommerce. - Data collection – Automatically capture contact info and feedback. - Abandoned cart recovery – Send timed offers/discounts. - Third-party integrations – Sync data with external tools and platforms. 🤖 **3. Lyro AI Agent** - Conversational AI – Automatically resolve up to 70% of inquiries. - Product recommendations – Suggest items based on Shopify product data. - Multi-channel support – Available in live chat, WhatsApp, Instagram, and Messenger. - Multilingual – Responds in English, Spanish, French, Portuguese, and German. - Analytics – Review AI performance and conversation stats. 📦 **4. Order Management (Shopify)** - Cart preview – View items in a customer’s cart in real time. - Order history access – Check past orders for personalized assistance. - Direct product recommendations – Suggest products during chats. - Order management – Cancel, update, or refund orders via chat. - Discount offers – Share coupon codes in real time during conversations. 🎟️ **5. Ticketing System** - Unified ticket creation – Convert emails/chats into support tickets. - Tags & prioritization – Organize and prioritize tasks. - Operator tracking – See who’s assigned to what. - Advanced filtering – Quickly sort through tickets. - Spam management – Automatically detect and filter irrelevant messages. 📬 **6. Communication Channels** Manage all in one dashboard: - Live chat – Real-time website conversations. - Email – Integrate multiple inboxes. - Instagram – Respond to DMs and reactions. - Messenger – Chat with Facebook users. 🎨 **7. Customization** - Branding – Match the chat widget to your site’s look and feel. - Visibility settings – Customize widget display by time/device. - Offline messages – Capture leads when you’re unavailable. 📈 **8. Analytics** - Performance monitoring – Track response times, satisfaction, missed chats. - Team insights – Assess individual/team productivity. - Workflow analytics – Optimize automation based on performance data.

Simply update your website code to include the Tidio widget. In the Tidio management panel, set up automations (workflows), train AI agents on your knowledge base, and complete integrations with tools and channels.