Product Information
What is Glpi?
GLPI is an information resource manager with an additional administrative interface. You can use it to build a database that inventories items (computers, software, printers...). It features enhanced functionalities to ease the daily tasks of administrators, such as a job tracking system with email notifications and methods to construct a database containing essential information about your network's epidemiology.
The main features of the application are:
- A precise inventory of all technical resources. All their characteristics are stored in the database.
- A history of management and maintenance operations and constraint procedures. This application is dynamic and directly connects users who can issue requests to technicians. Thus, the interface authorizes the latter, if necessary, to prevent maintenance services and index issues encountered with any of the accessible technical resources.
How to use Glpi?
GLPI is an open-source IT service management software offering information resource management and admin interfaces to help businesses build IT asset inventory databases and simplify daily admin tasks, integrating helpdesk, CMDB, asset management, and project management.
Core Functions of Glpi
Website Monitoring
Inventory Management
Incident Management
Help desk ticketing
Reporting
REST API
Usage Scenarios of Glpi
- Build an inventory database for company IT assets (e.g., computers, software, printers).
- Manage incidents/requests, create forms, and define service level agreements (SLAs).
- Manage hardware, software, and data centers, linking asset inventory to the service desk.
- Track expenses, contracts, and vendors, and manage user databases and generate reports.
Common Questions about Glpi
What does GLPI do?
How do I use GLPI?
What are the core features of GLPI?
What are the use cases for GLPI?
