Helpy.io

Protect your customer support data without compromising on delivering heroic customer support experiences. Helpy Pro is a customer support platform designed for companies serious about security, privacy, and compliance. Built for on-premise and private instance deployments, Helpy Pro allows you to avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data secure. Helpy Pro is based on the popular open-source project of the same name. It has been installed over 500,000 times, with both the open-source and Pro versions in use worldwide. **Customer Support Features** - Keep tickets organized with custom views, queues, and SLAs - Boost operational efficiency with auto-assignment, real-time notifications, and automation - Offer a customizable customer help center and knowledge base, open or password-protected - Collaborate with team groups using @mentions and followers - Advanced reporting to help optimize content and operations - Full API for deep integration into your existing application stack - Supports over 20 languages **Security, Privacy, and Compliance** - GDPR-compliant features to manage customer privacy - Open-source codebase you can review and contribute to - Host on any public or private cloud, even on-premise in your own data center - Always maintain control and ownership of your data - Avoid compliance chain nightmares with no third-party dependencies - Rest easy knowing no one is "looking over your shoulder" - Set and follow internal data retention policies, including backups - SAML single sign-on

Helpy.io is a customer support helpdesk software designed for organizations that prioritize data security, privacy, and compliance. It supports self-hosting and private instance deployments, helping businesses maintain control over their data while delivering exceptional customer support experiences.