Product Information
What is Kili?
Kili is an AI customer service assistant that offers reliable, on-demand support for customer-facing teams. It leverages company knowledge to deliver personalized and accurate responses.
How to use Kili?
To use Kili, sign up and create an account. After logging in, import your existing knowledge base and documents to enable Kili's AI assistant. You can draft help articles, customer-facing communications, or deploy chatbots via API. Kili also learns from your feedback to continuously improve.
Core Functions of Kili
Reliable and On-Demand Customer Support Assistant
Leverages Company Knowledge for Personalized and Accurate Answers
Draft Help Articles and Customer Communications via App
Use Chrome Extension for Quick Customer Support Ticket Responses
Deploy Chatbots to Redirect Customer Support Queries
Learn from Feedback and Automatically Recommend Actions
Usage Scenarios of Kili
- Generate customer-facing content using existing knowledge bases
- Reduce resolution time by solving tickets instantly with knowledge bases
- Help customers get instant answers via embedded chatbots
- Boost business team productivity by providing instant answers through Slack
- Ease the burden on technical teams by automating responses to repetitive questions
Common Questions about Kili
Do you provide access to GPT4?
What data can I use to train my assistant?
What does the free plan include?
Is there a word limit per source?
What counts as a credit?
Can I embed Kili into my product?
Can I use Kili within my organization?
Do you provide API access?
