Product Information
What is Chatra?
Chatra is the next-generation live chat, designed to look and feel like the mobile messaging tools your customers are already accustomed to. Packed with all the features you need to focus on real-time communication and deliver an amazing experience for website visitors:
It preserves complete chat histories, including unsent messages,
Allows you to see what customers are typing before they hit send—saving time and creating instant wow moments,
Correct typos even after sending a reply,
Add colleagues to conversations to ensure all necessary attention is given,
Chats can be viewed by any number of support agents,
All conversations are encrypted across all plans.
Even anonymous visitors get a personalized touch with names like "Bright Green" and "Deep Pink." Chatra can be installed on as many websites as you need,
With apps for Windows, Mac, iOS, and Android, chatting is seamless whether in the office or on the go. Chatra comes with more features than a Swiss Army knife, enabling you to gather feedback and spread happiness in real time—beautifully.
How to use Chatra?
Chatra is a multi-channel customer support platform offering live chat, chatbots, email, and social messaging to help businesses communicate with website visitors, resolve issues, and boost conversions.
Core Functions of Chatra
Web-based, customer service, real-time push notifications
Usage Scenarios of Chatra
- Add live chat functionality to your website to engage in real-time conversations with visitors.
- Manage customer messages across email, Instagram, and Facebook from a single multi-channel dashboard.
- Monitor website visitors' browsing history and source, and send personalized messages.
- Use chatbots to collect visitor contact details and data, and provide quick answers to FAQs.
- Answer questions, address concerns, and perform cross-selling and upselling to boost sales via chat.
- Communicate with customers anytime, anywhere via mobile apps, ensuring no conversation is missed.
Common Questions about Chatra
What does Chatra do?
How do I use Chatra?
What are the core features of Chatra?
What are the application scenarios of Chatra?
