Product Information
What is O3 outreach?
O3 created Outreach, which automatically sends customers an ultra-short text with just 2 questions after an interaction, helping everyday businesses—especially those with many employees engaging directly with customers—better understand how clients view their services. The response rate is 5 times higher than email, with most replies coming within an hour, providing exactly the feedback businesses need to hear.
Additionally, the most satisfied customers can be directed to online review platforms to boost the company’s ratings (increasing them by 200-300%), while negative experiences are flagged immediately, allowing businesses to address concerns and reduce customer churn by up to 10%.
How to use O3 outreach?
O3 Outreach helps businesses automatically send SMS after customer interactions to collect satisfaction data, enabling better understanding of customer feedback. Its core value lies in improving online reviews, identifying employee performance, and promptly resolving customer issues.
Core Functions of O3 outreach
SMS
Net Promoter Score (NPS)
Feedback Collection
Desktop Application
Text analysis
Usage Scenarios of O3 outreach
- Enhance online reviews for businesses on platforms like Google
- Automatically collect customer satisfaction data
- Identify top-performing employees
- Resolve customer dissatisfaction before escalation
- Reward loyal customers
- Track employee performance
Common Questions about O3 outreach
What does O3 Outreach do?
How do I use O3 Outreach?
What are the core features of O3 Outreach?
What are the use cases for O3 Outreach?
