Reamaze

Reamaze is designed from the ground up to meet the specific needs of agile businesses, fully integrable and embeddable into your website or app, enabling rich and seamless support conversation management through real-time messaging, live chat, social media, email, and proactive engagement (automated customer messaging). Many features come free with Reamaze, such as knowledge base/FAQ, CRM, workflow automation, access to a third-party app library, and a powerful API. Detailed Features: Email, Facebook, Messenger, Twitter, Instagram support SMS and MMS support Integrated chat Use Reamaze prompts to automatically message and engage with your online customers Monitor customer activity with our live dashboard Public site Free built-in external and internal knowledge base Multi-brand, multi-store management Simple CRM and contact management Office hours Team collaboration and staff notes Conversation event tracking Automated workflows Powerful and flexible notifications Customizable email templates Automatic bump detection Customizable alerts, tags, and filters Response templates Conversation permalinks Auto-responders Roles and permissions Volume, response time, and staff reporting JavaScript integration with plug-and-play widget builder Mobile-friendly. Offers iOS and Android mobile apps. Reamaze is a modern support app built for modern teams. We believe outstanding customer service is an extension of your ability to have meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. Getting started with Reamaze takes minutes, not hours. We don’t obsess over meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that’s intuitive and simple not just for you but also for your customers. Reamaze will help you wow your customers time and again with just the right amount of tools. That’s it. Nothing less.

Reamaze is a customer service, live chat, and helpdesk platform designed for agile businesses. It integrates various communication channels (such as instant messaging, live chat, social media, email, etc.) to manage customer conversations, aiming to help businesses deliver exceptional customer support and engagement.