Product Information
What is Zoho voice?
Zoho Voice offers you inbound/outbound calling options in over 100 countries. With its advanced feature set and in-house infrastructure, it is capable of meeting the needs of businesses of any size, whether SMBs or large contact centers. It empowers your team further with multi-channel support, including SMS and instant messaging (coming soon). It enables you to set up inbound call queues using various call distribution strategies, configure multi-level IVR, and establish default handlers to manage calls outside business hours. It also assists your team in managing live calls with options like transfer, barge, monitor, and recording through a versatile dialer called ZDialer. Our robust Power Dialer feature helps you conduct calling campaigns for a defined set of contacts in your CRM. Gain deep insights into agent performance with our all-in-one real-time dashboard. Zoho Voice is accessible on mobile, web, desktop, and as a browser extension.
How to use Zoho voice?
Zoho Voice is a cloud-based contact center solution offering global inbound/outbound calling and multi-channel communication to enhance team collaboration and customer service capabilities.
Core Functions of Zoho voice
VoIP
Usage Scenarios of Zoho voice
- Manage incoming call queues and configure multiple call distribution strategies.
- Set up multi-level Interactive Voice Response (IVR) and after-hours call handling.
- Manage calls in real-time with ZDialer, including transferring, barging, monitoring, and recording.
- Utilize the Power Dialer feature to run call marketing campaigns targeting specific contacts in the CRM.
- Gain detailed insights into agent performance through real-time dashboards.
Common Questions about Zoho voice
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