Product Information
What is Bpm'online service?
Bpm'online service includes two cutting-edge applications: BPM'Online Customer Service (omnichannel support with 360° client view, case/knowledge management) and BPM'Online ITIL Service (ITIL-aligned processes like incident/change management). Key benefits: prebuilt industry workflows, omnichannel communication tools, and a user-friendly interface for seamless cross-device access.
How to use Bpm'online service?
Bpm'online service is a cloud application that combines customer service and ITIL service management functions, aiming to help businesses improve customer service quality and automate service operations through predefined processes and omnichannel communication.
Core Functions of Bpm'online service
Service desk
Customer service
Help desk ticketing
Usage Scenarios of Bpm'online service
- Provide Omnichannel Customer Service and Support
- Manage Customer Requests and Automate Service Operations
- Design and Manage Service Processes Based on ITIL Best Practices
- Manage Customer Requests from Phone, Email, Chat, Social Networks, or Customer Portals via a Unified View
- Personalize Communication with Customers
Common Questions about Bpm'online service
What does Bpm'online service do?
How do I use Bpm'online service?
What are the core features of Bpm'online service?
What are the application scenarios of Bpm'online service?
