Product Information
What is Citsmart?
CitSmart ITSM is a premium, scalable, and free IT service desk and service management solution that integrates several tools based on the best practices of ITIL processes.
Certification processes achieved so far:
› Incident Management
› Request Fulfillment
› Knowledge Management
› Service Catalog Management
› Service Level Management
› Change Management
› Release and Deployment Management
› Problem Management
› Asset and Configuration Management
› Activity Management
› Service Portfolio Management
› IT Service Continuity Management
› Availability Management
How to use Citsmart?
Citsmart is an advanced multi-platform IT service desk and IT service management solution based on ITIL best practices, integrating various tools to drive digital transformation and hyperautomation while providing management capabilities across IT, HR, customer service, and other business areas.
Core Functions of Citsmart
Customer service, incident management
Customer service
Incident Management
Usage Scenarios of Citsmart
- Manage IT helpdesks and IT services, handling incidents, requests, and issues.
- Conduct human resource management, including employee development, performance reviews, and onboarding processes.
- Provide omnichannel customer and citizen services, including smart chatbots and self-service portals.
- Accelerate software development with low-code, workflow automation, and drag-and-drop integration.
- Manage IT infrastructure and operations, such as AIOps, observability, and asset discovery.
- Implement agile project and operations management, such as SAFe, SCRUM, and Kanban.
Common Questions about Citsmart
What does Citsmart do?
How do I use Citsmart?
What are the core functions of Citsmart?
What are the application scenarios of Citsmart?
