Product Information
What is Freshsurvey?
Support your CX and EX, and achieve your business goals with Freshsurvey. Capture, analyze, and act on customer feedback. Create surveys with conditional logic to ask relevant questions.
With Freshsurvey, you can:
- Create NPS/CSAT/CES surveys in up to 40 languages
- Design and deliver surveys that align with your brand
- Better manage contacts through lists and segments
- Distribute your surveys across various channels
- Combat survey fatigue with skip logic, display logic, and survey throttling
- Run follow-ups and automation using workflows
- Gain actionable insights through our dashboards and reports
How to use Freshsurvey?
Freshsurvey is a tool for improving customer and employee experiences by creating, distributing, and analyzing NPS, CSAT, CES, and other multilingual surveys to capture feedback and provide actionable insights.
Core Functions of Freshsurvey
Lightweight
Auto-reply
Customer segmentation
User ratings
Ad-Free
No Coding Required
No Coding Required
Usage Scenarios of Freshsurvey
- Create NPS, CSAT, and CES surveys.
- Distribute surveys via email, web embedding, or shareable links.
- Design more relevant questionnaires with conditional logic, skip logic, and display logic.
- Gain actionable customer feedback insights via dashboards and reports.
- Manage contact lists and segments for follow-ups and automation.
Common Questions about Freshsurvey
What does Freshsurvey do?
How do I use Freshsurvey?
What are the core features of Freshsurvey?
What are the use cases for Freshsurvey?
