Product Information
What is Helpdocs?
HelpDocs provides customers with the tools to help their users succeed through product education using our hosted knowledge base platform. HelpDocs equips teams with the tools to assist their users in achieving success via product education on our hosted knowledge base platform. By developing features like intelligent knowledge base search, smart 404 pages, and integrations, we help clients reduce churn and the number of customer support tickets.
Today, we serve thousands of users and millions of page views, ensuring they receive the best uptime, support, and knowledge base tailored to their needs. HelpDocs was founded by Jake Peters and Jarratt in June 2016. We are a bootstrapped, remote, and profitable company based in Cambridge, UK.
How to use Helpdocs?
HelpDocs is a hosted knowledge base platform designed to foster user success through product education, serving as a single, trusted source of information for both customers and AI, thereby reducing customer churn and the volume of support tickets.
Core Functions of Helpdocs
Help Center
Customer service
Knowledge Base
Usage Scenarios of Helpdocs
- Automate and scale subscription businesses in SaaS industry
- Reduce support costs in logistics industry
- Avoid repetitive questions in e-commerce to focus on one-on-one assistance
- Share resources and enhance learning environments in education
Common Questions about Helpdocs
What does HelpDocs do?
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What are the core features of HelpDocs?
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