Product Information
What is Helprace?
Helprace is a personalized helpdesk system. Email ticketing, self-service, documentation, feedback, and community—all seamlessly integrated and easy to use. Pay only for what you truly need.
Complete ticket management, reporting, and contact systems. Helprace features workflows, case rules, saved actions, agent collision prevention, internal notes, and real-time ticketing. Fully customizable email properties, templates, accounts, and signatures—making it appear as emails to your customers.
Amaze your customers with the best customer service app! Helprace offers end-users four intuitive feedback categories: 1) Ask a question, 2) Share an idea, 3) Report a problem, or 4) Give a compliment. Build a knowledge base or a custom FAQ site. Set the portal to public, private, or employees-only access.
How to use Helprace?
Helprace is a personalized helpdesk system that integrates email ticketing, self-service, documentation, feedback, and community features, designed to enhance the customer service experience.
Core Functions of Helprace
Portable
Multilingual
Workflow Automation
Customer service
WordPress integration
Help desk ticketing
Help desk ticketing
Usage Scenarios of Helprace
- Handle customer email tickets
- Provide customer self-service
- Build knowledge bases and FAQ websites
- Collect user feedback and ideas
- Establish online communities for customer support
- Categorize, prioritize, and assign customer support issues
Common Questions about Helprace
What does Helprace do?
How do I use Helprace?
What are the core features of Helprace?
What are the application scenarios of Helprace?
