Product Information
What is Hesk?
HESK simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of small and medium businesses worldwide.
Whether self-hosted for free or in the cloud, HESK delivers exactly what SMBs need: an easy-to-use ticketing system, integrated knowledge base, email-to-ticket automation, and clear insights—without added complexity or unnecessary costs.
**Why SMBs Love HESK:**
**Simple & Intuitive:** Set up in minutes, not days. No complicated features to slow you down.
**Affordable & Transparent:** Choose from free self-hosted software or a fully managed cloud service at an unbeatable monthly price—no hidden fees.
**Flexible & Powerful:** Unlimited agents, unlimited tickets, and a customizable knowledge base. Perfectly tailored to small business needs.
How to use Hesk?
Hesk is a helpdesk software that helps small and medium-sized businesses simplify customer support, offering an easy-to-use ticket system, integrated knowledge base, email-to-ticket automation, and clear insights, with support for free self-hosting or cloud services.
Core Functions of Hesk
Privacy-Focused
Lightweight
WYSIWYG Support
Real-time collaboration
Ad-Free
Auto Responder
Privacy-first, lightweight, WYSIWYG support, real-time collaboration, ad-free, auto-responder
Usage Scenarios of Hesk
- Establish web-based customer support portals
- Set up IT help desks
- Organize, track, assign, collaborate, and quickly resolve customer issues
- Reduce support request volume with built-in knowledge bases
- Provide customer support services for individuals, companies, nonprofits, and public institutions
Common Questions about Hesk
What does Hesk do?
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