Product Information
What is Hiver?
Hiver is a Gmail extension designed for managing shared inboxes like support@ or sales@ in Gmail. It enables teams to efficiently access, assign, and monitor emails in shared inboxes. Hiver's design integrates seamlessly with Gmail's existing interface and is compatible with both iOS and Android. Hiver transforms your email into a collaborative and task management tool, allowing business management directly from the inbox. It's built for easy team adoption.
Features include managing shared inboxes, delegating emails as tasks, tracking email statuses, simplifying email threads with notes and @mentions, personalized customer responses, task tracking notifications, and handling email assignments, @mentions, CSAT, SLA, SLA violations, and new conversations in shared mailboxes.
How to use Hiver?
Hiver is an AI-powered customer service platform unifying all service channels, apps, and customer contexts to help teams manage shared inboxes efficiently and turn emails into collaboration and task management tools.
Core Functions of Hiver
Gmail extension
Gmail Extension
Usage Scenarios of Hiver
- Manage team-shared email inboxes like Support@ or Sales@.
- Delegate incoming emails as tasks for team collaboration and tracking.
- Unify customer service channels to expand cross-channel support.
- Provide conversational customer support using AI bots and live chat.
- Enable daily operations management for teams like customer support, finance, ITSM, and HR.
Common Questions about Hiver
What does Hiver do?
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