Product Information
What is Kayako?
Kayako is a user-friendly customer service software that helps teams boost productivity and foster customer loyalty.
Deliver support via email, live chat, Facebook, Twitter, and a 24/7 help center.
**Help Center**
Enable customers to quickly and easily find answers to their own questions.
**Customer Journey**
Visualize the customer journey and unify all customer interactions.
**Integrations**
Bring customer activity from over 650 apps into one place for instant context.
**Kayako Messenger**
Support customers with a live chat experience as seamless as messaging a friend.
**Automation**
Streamline workflows with smart business rules, automating manual tasks for greater efficiency.
**Macros & Canned Responses**
Save time by sending predefined, personalized replies in seconds.
**SLAs**
Set targets and track performance with goals for response and resolution times.
**Customer Satisfaction Ratings**
Listen to your customers and measure satisfaction with every conversation.
**Insights**
Monitor your team with an at-a-glance dashboard and instantly access key metrics.
**Custom Reports**
Dive deep into your data to uncover insights and trends—work smarter, not harder.
*"It's the simplest, most effective customer support tool we've seen, and it's highly customizable."*
How to use Kayako?
Kayako is an AI-first customer service and helpdesk software designed to help teams improve efficiency, build customer loyalty, and automate support ticket handling through automation and multi-channel support.
Core Functions of Kayako
Knowledge Base
Real-Time Chat Support
Customer service
Help desk ticketing
Knowledge base
Live Support Chat
Customer service
Helpdesk Ticketing
Usage Scenarios of Kayako
- Provide customer support via email, live chat, Facebook, and Twitter.
- Customers self-solve issues through a 24/7 help center.
- Visualize customer journeys and unify all customer interactions.
- Automate support ticket handling with AI knowledge bases and AI chatbots.
- Provide AI customer support for e-commerce.
- Function as an internal IT support desk.
Common Questions about Kayako
What does Kayako do?
How do I use Kayako?
What are the core features of Kayako?
What are the use cases for Kayako?
