Product Information
What is Libredesk?
Open-source, self-hosted customer support desk. Single binary application.
Features:
Multiple Inboxes: Libredesk supports multiple inboxes, allowing you to effortlessly manage conversations across your entire team.
Granular Permissions: Create custom roles with fine-grained permissions for teams and individual agents.
Smart Automation: Eliminate repetitive tasks with powerful automation rules. Automatically label, assign, and route conversations based on custom conditions.
CSAT Surveys: Measure customer satisfaction with automated surveys.
Macros: Save frequently sent messages as templates. With a single click, send saved responses, apply labels, and more.
Smart Organization: Keep conversations organized with labels, custom statuses, and snoozing. Instantly find any conversation from the search bar.
Auto-Assignment: Distribute workload with auto-assignment rules. Automatically assign conversations based on agent capacity or custom criteria.
SLA Management: Set and track response time goals. Get notified when conversations are at risk of breaching SLA commitments.
Business Intelligence: Connect your favorite BI tools, such as Metabase, and create custom dashboards and reports with your support data—no vendor lock-in.
AI-Assisted Response Rewriting: Instantly rewrite responses with AI to make them friendlier, more professional, or polished.
Command Bar: Open with a simple shortcut (CTRL+K) and quickly perform actions on conversations.
How to use Libredesk?
Libredesk is an open-source, self-hosted customer support platform designed to enhance customer service efficiency through intelligent automation and artificial intelligence, enabling teams to effortlessly manage cross-team conversations and optimize support workflows.
Core Functions of Libredesk
Privacy-Focused
No Tracking
Ad-Free
AI-Driven
Preset responses
Task Automation
Privacy-Focused, No Tracking, Ad-Free, AI-Powered, Preset Replies, Task Automation
Usage Scenarios of Libredesk
- Managing customer conversations across teams for smooth communication.
- Eliminating repetitive tasks through automation rules, such as auto-labeling, assigning, and routing conversations.
- Measuring customer satisfaction (CSAT) with automated surveys.
- Setting and tracking response time targets to ensure SLA compliance.
- Using AI-assisted features to rewrite replies instantly to be friendlier or more professional.
- Automatically assigning conversations based on agent capacity or custom conditions to balance workload.
Common Questions about Libredesk
What does Libredesk do?
How do I use Libredesk?
What are the core features of Libredesk?
What are the use cases for Libredesk?
