Product Information
What is Osticket?
osTicket is a widely used open-source support ticket system. It seamlessly consolidates inquiries created via email, phone, and web-based forms into an easy-to-use, multi-user web interface. Manage, organize, and archive all your support requests and responses in one place, while providing your customers with the accountability and responsiveness they deserve. osTicket serves as an attractive alternative to higher-cost and more complex customer support systems; it's simple, lightweight, reliable, open-source, web-based, and easy to set up and use. The best part is, it's completely free.
How to use Osticket?
osTicket is a widely used open-source support ticketing system that seamlessly integrates inquiries created via email, phone, and web forms into an easy-to-use, multi-user web interface. It helps manage, organize, and archive all support requests, providing responsible and responsive service to customers.
Core Functions of Osticket
Ad-free, help desk tickets, Dockerized
Ad-Free
Help desk ticketing
Dockerized
Usage Scenarios of Osticket
- Handle customer inquiries submitted via email, phone, and web forms
- Centrally manage, organize, and archive all customer support requests
- Set up free customer helpdesk systems for small companies
- Use built-in knowledge bases to resolve common customer issues
- Manage customer support for industries like education, healthcare, tech, and finance
Common Questions about Osticket
What does osTicket do?
How do I use osTicket?
What are the core features of osTicket?
What are the use cases for osTicket?
