Product Information
What is Smartertrack?
SmarterTrack is an online helpdesk that enables you to enhance customer service while optimizing staff utilization and reducing overall support costs. Deliver unparalleled customer service with an email ticketing system, live chat, and VoIP integration. Additionally, SmarterTrack features a self-service portal complete with a comprehensive knowledge base and an online community for user interaction.
Whether you're a sole proprietorship or a corporate organization, SmarterTrack offers a suite of tools designed to help you improve and maintain exceptional customer service. From ticketing to live chat, self-service capabilities to task management, everything is tailored for you and those you serve.
Available as an on-premise installation or a hosted service, multiple options and licensing levels cater to any need. SmarterTools even provides a fully free version for single-agent requirements or as a trial installation.
How to use Smartertrack?
SmarterTrack is an online helpdesk integrating email ticketing, live chat, and VoIP to elevate customer service, optimize staff usage, and cut support costs, with a self-service portal including a knowledge base and community.
Core Functions of Smartertrack
Reporting
Community Management
Service level agreements
Help desk ticketing
Client Portal
Knowledge Base
Usage Scenarios of Smartertrack
- Improve customer service quality.
- Optimize employee utilization and reduce support costs
- Manage customer requests via an email ticketing system
- Provide real-time online chat support
- Build self-service portals for users to find information and interact
- Perform task management and call logging
Common Questions about Smartertrack
What does SmarterTrack do?
How do I use SmarterTrack?
What are the core features of SmarterTrack?
What are the application scenarios of SmarterTrack?
