Product Information
What is Solarwinds web help desk?
SolarWinds Web Help Desk is a web-based platform designed for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and is suitable for both small and large organizations as well as managed service providers.
The software streamlines ticketing, routing, escalation, and management. It also includes IT asset management capabilities for automatically discovering software and hardware assets, along with managing asset assignments, history, and service requests.
The platform provides a searchable knowledge base for technician knowledge management and end-user self-resolution options. It allows linking multiple incidents to issues for efficient ticket management and resolution. Additional features include IT project management, business process automation, performance reporting, SLA tracking, and compatibility with Active Directory and LDAP infrastructures.
SolarWinds Web Help Desk offers a mobile app for iPhone and iPad, with push notifications for new and updated tickets. Security features include FIPS-mode SSL connections and FIPS 140-2 compliant cryptography.
The software integrates with SolarWinds Network Performance Monitor, Server & Application Monitor, and Network Configuration Manager, converting network and server node failures, device/interface performance and configuration issues, and application failures into help desk tickets. It also integrates with Dameware Remote Support software, enabling remote control sessions directly from help desk tickets and IT asset inventories.
How to use Solarwinds web help desk?
Solarwinds Web Help Desk is a web-based platform for ticket and IT asset management, streamlining service operations.
Core Functions of Solarwinds web help desk
Knowledge Base
IT Asset Management
Usage Scenarios of Solarwinds web help desk
- Manage the Creation, Routing, Escalation, and Resolution of Service Tickets
- Automate Routine Help Desk Tasks and Business Processes
- Automatically Discover and Manage Software and Hardware IT Assets
- Provide a searchable knowledge base for end-users to enable self-service resolution.
- Automatically convert network, server, or application failures into help desk tickets.
- Receive push notifications for new tickets and updates via mobile apps.
Common Questions about Solarwinds web help desk
What does Solarwinds Web Help Desk do?
How do I use Solarwinds Web Help Desk?
What are the core features of Solarwinds Web Help Desk?
What are the application scenarios for Solarwinds Web Help Desk?
