Product Information
What is Zammad?
Zammad is a web-based, open-source helpdesk/customer support system,
capable of managing customer communications across multiple channels,
including phone, Facebook, Twitter, chat, and email. Do you receive a lot of emails and want to respond
with a team of agents?
You'll love Zammad!
How to use Zammad?
Zammad is a web-based open-source helpdesk/customer support system designed to manage customer communications across channels like phone, Facebook, Twitter, chat, and email, helping teams collaborate on high-volume responses.
Core Functions of Zammad
Customizable
Auto-reply
Email tracking
Service Level Agreement
Knowledge Base
REST API
Usage Scenarios of Zammad
- Manage customer communications across multiple channels like phone, Facebook, Twitter, chat, and email.
- Collaborate as a team to handle and respond to large volumes of customer emails.
- Serve as a web-based open-source user support/ticketing solution.
- Deploy on your own server to provide customer service.
Common Questions about Zammad
What does Zammad do?
How do I use Zammad?
What are the core features of Zammad?
What are the use cases for Zammad?
