Product Information
What is Znuny?
Znuny LTS is the continuation of the ((OTRS)) Community Edition (version 6.0.30), which was declared End of Life (EOL) at the end of December 2020.
The primary goal of this project is to provide a maintained and stable version of the well-known ticketing system.
Version 6.0 is the LTS branch, a functional release that adds more features and will be launched mid-year.
The fork includes all functionalities from the previous open-source version:
- Business Object Management
- Channels
- Security & Permissions
- Automation & Processes
- Time & Escalation Management
- Customer Management
- Knowledge Management & Self-Service
- Personalization
- Accessibility
- Reporting
This project will maintain compatibility with implementations and integrations based on the ((OTRS)) Community Edition version 6.
**License**
The project is distributed under the GNU General Public License (GPL V3).
**Documentation**
**Software Requirements**
**Operating System**
- Linux (Debian or Red Hat preferred)
- Perl 5.16.0 or higher
**Web Server**
- Apache 2 + mod_perl2 or higher (recommended)
- Web server with CGI support (CGI not recommended)
**Database**
- MySQL 5.0 or higher (MySQL 8+ currently not supported)
- MariaDB
- PostgreSQL 9.2 or higher
- Oracle 10g or higher
How to use Znuny?
Znuny is the continuation and fork of the ((OTRS)) Community Edition, designed to provide a stable and long-term supported open-source helpdesk and ticketing system. It offers users bug fixes, security updates, and new features.
Core Functions of Znuny
Customizable, extensible via plugins/extensions, customer service, helpdesk ticketing
Customizable
Extensible via plugins/extensions
Customer service
Help desk ticketing
Helpdesk Ticket System
Usage Scenarios of Znuny
- Enterprise-level ticket management
- Provide open-source helpdesk functionality
- Conduct customer management
- Implement knowledge management and self-service
- Automate processing and workflow management
Common Questions about Znuny
What does Znuny do?
How do I use Znuny?
What are the core features of Znuny?
What are the use cases for Znuny?
