Product Information
What is Cohere?
Cohere is the best way to onboard and support users. With just 2 lines of code added to your web application, you can see users' actions in real-time and guide them using shared cursors, scrolling, and typing.
How to use Cohere?
Cohere is a tool that helps customer service teams observe and guide users in real-time while automating issue resolution, designed to improve efficiency, reduce costs, and enhance customer satisfaction.
Core Functions of Cohere
Observe & Engage with User Behavior in Real-Time
Guide Users via Shared Cursor, Scrolling & Typing
Automate Resolution of Up to 60% of Customer Tickets
Provide Instant, Personalized AI Answers
Guide Users Step-by-Step & Act on Their Behalf
Extract Knowledge from Resolved Tickets for Auto-Responses
Usage Scenarios of Cohere
- User Onboarding and Support
- Accelerate Customer Service Ticket Resolution
- Scale support without adding staff
- Visually guide customers via phone or online chat
- Automate customer service processes
- Identify potential issues and content gaps
Common Questions about Cohere
What does Cohere do?
How do I use Cohere?
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