Product Information
What is Jivochat?
JivoChat is a business messaging tool specifically designed for e-commerce websites. It provides a unified platform for all customer interactions, including live chat, social media, email, and phone calls. The software features CRM capabilities to manage customer service operations and track the entire history of communications with clients. It also offers real-time visitor tracking and smart triggers to engage customers promptly. JivoChat includes telephony functions, allowing users to purchase and connect phone numbers through the Jivo app for calls. Integrating JivoChat into your website can boost your conversion rates and deliver 24/7 support for a seamless user experience.
How to use Jivochat?
JivoChat is a business messaging tool for e-commerce websites, integrating live chat, social media, email, and phone interactions into one platform to enhance customer service efficiency and website conversions.
Core Functions of Jivochat
VoIP calls
WhatsApp integration
Instagram integration
Voice Chat
Real-Time Customer Service Chat
Usage Scenarios of Jivochat
- E-commerce Sites Engage Customers via Live Chat, Social Media, etc., to Convert Visitors.
- Unify All Customer Contact Channels (Live Chat, Social Media, Phone) into One Platform.
- Use Smart Triggers and Real-Time Visitor Tracking for Timely Engagement.
- Deploy Chatbots to Auto-Reply FAQs and Reduce Agent Workload.
- Securely Manage Employee-Customer Communications to Protect Business Data.
Common Questions about Jivochat
What does JivoChat do?
How do I use JivoChat?
What are the core features of JivoChat?
What are the use cases for JivoChat?
