Product Information
What is Affiniv?
Affiniv is a customer experience platform that helps businesses collect NPS, CSAT, and customer feedback, analyze it using AI, and uncover actionable insights to drive business growth.
With our product, you can create surveys, distribute them across multiple channels (email, WhatsApp, web embedding, etc.), and analyze responses on our AI-powered dashboard. Brands leverage this feedback to enhance existing products and processes, generate ideas for new offerings, and turn critics into advocates. Affiniv is affordable, easy to use, and offers 1:1 onboarding support.
We are a self-sustained SaaS company dedicated to building high-quality products for a global customer base, with customer experience at the heart of everything we do.
How to use Affiniv?
Affiniv is a customer experience platform that helps businesses collect NPS, CSAT, and customer feedback, using AI to analyze this feedback and uncover actionable insights for business growth. It enables businesses to create and distribute omnichannel surveys in minutes and gain AI-driven insights from customer feedback.
Core Functions of Affiniv
Privacy-Focused
Real-time collaboration
Extensible via plugins/extensions
No Coding Required
Ad-Free
Net Promoter Score (NPS)
Usage Scenarios of Affiniv
- Improve existing products and processes
- Gain ideas for new product launches
- Turn dissatisfied customers into supporters
- Understand customer experience through AI-driven NPS, CSAT, CET, or custom surveys
- Close the loop and delight customers by sending emails, automatically creating support tickets, or sending responses to Slack channels
- Customer success teams use it to delight customers
Common Questions about Affiniv
What does Affiniv do?
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