Q°emotion

Emotion Analysis Platform Detects Customer Experience Insights / Pain Points / Delight Factors / Churn Alerts Q°emotion helps companies uncover customer insights using advanced sentiment analysis. We transform customer reviews into emotional insights. Q°emotion is the first customer experience solution that enables businesses to detect and manage emotional insights from customer feedback and reviews. We believe the most relevant, impactful, and actionable insights are emotional ones. Emotional insights accelerate the initiation of corrective measures, driving impact for millions of customers. We empower customer experience professionals by making the emotions of end-users transparent and infusing customer-centricity throughout the organization. Market leaders in tourism, retail, banking, services, and FMCG industries—such as TUI, Parc Astérix, Carlson Wagonlit Travel, Chanel, McDonald's, Crédit Agricole, Sodexo, Caisse d'Epargne, Heineken, and Savencia—use the Q°emotion platform to manage millions of reviews and comments. Q°emotion leverages the power of NLP, affective computing, and AI to detect emotional insights from customer experience reviews and open-ended feedback, enabling impactful corrective actions.

Q°emotion is a sentiment analysis platform that transforms customer reviews into emotional insights using advanced analysis, helping businesses identify pain points, opportunities, and churn warnings to accelerate corrective actions.